Returning Non-Prescription Items in Store or Online
We reserve the right to limit or refuse any refund or exchange.
All returns or exchanges may be subject to a third-party verification process.
Return in Store
Most new, unopened items purchased from Susan Wells Pharmacy, Inc., Kemp Drug, or kempdrug.com® can be returned to the store within 60 days of purchase for exchange or refund.
A full copy of our return policy including restrictions and requirements is available at www.kempdrug.com/legal/return-policy.
- Valid photo ID may be required for any return or exchange.
- Items that are opened or damaged, missing a receipt, or do not pass our third-party verification process may be denied a refund or exchange.
- Items returned with the original receipt may receive a refund or store credit in the amount of the original purchase price. If your purchase was made with a credit card or debit/cash card, your refund will be made to that card.
- Items returned without a receipt may be exchanged for the same item or refunded as store credit. A refund for such a return may be limited to the lowest advertised price in the 60-day period prior to the return. Returns lacking proof of purchase also may be limited or denied.
- Refunds for items purchased online using PayPal will be issued in the form of a store credit. Customers seeking a refund to their PayPal accounts must contact Susan at +1 (918) 367-3391.
- Gift cards, prepaid cards and phone cards cannot be returned or exchanged, except as required by law.
- At Home Covid-19 test kits cannot be returned or exchanged.
- Due to health and safety concerns, some health care items, home health and personal care products cannot be returned even if unopened and no refunds will be issued.
- Special-order items like footwear, motorized scooters and lift chairs cannot be returned.
Return By Mail
Items purchased at www.kempdrug.com that are eligible for return or exchange at the store may also be returned by mail within 60 days of purchase.
Call Susan at +1 (918) 367-3391 before returning items by mail.
We'll work with you to ensure that both your return and credit refund are processed accurately.
Please Note:
Shipping & Return costs are non-refundable.
